In this blog, you will read about the top Electronic Data Interchange (EDI) managed service providers to consider in 2025. We evaluated each provider based on verified online reviews, years of experience, cyber security posture, and platform innovation to help businesses choose the most capable and reliable EDI partner. We recognize that many businesses today are frustrated with large, well-known EDI vendors that offer slow support and outdated systems. That’s why we believe bigger isn’t always better. Especially if you’re looking for a team of highly skilled professionals who pay attention to detail and treat your business like a partner, not a number.
We’ve compiled a fact-based list of the top five EDI managed service providers in 2025, including Promethean Software Services. This blog leaves opinions behind and focuses solely on real customer feedback, technical certifications, and unique service features/offerings.
What is Truly a Managed EDI Services Provider?
A viable Managed EDI Service provider will host, maintain and service every aspect of what is required for a business to connect with trading partners, translate data, integrate and interrogate data to and from any-and-all customer formats and applications with flexibility, reliability, 24/7 availability. Most important, maintain all the professionally skilled resources required to manage each process on demand.
Choosing the right Managed EDI Service Provider:
Be careful as you investigate possible providers. Make it a priority to look for far more than simply a translation service. Not having the ability to adequately manipulate (customize) data and transform data post and pre translation will not allow for seamless integration with your business application system. This is the root cause of most of the low service ratings that come with most large Managed EDI Services providers. In essence, the vast majority of Managed EDI Services providers simply provide translation services and push all the customization and data prep back onto their customers. Unless you understand the provider, how services are structured, how software, network, resources are deployed and their overall service/solution model, you may find out too late that their solution and the file formats you will need to provide and expect from their platform may not be complete or fit your needs. That is because they have learned it is far more profitable to over promise and simply connect trading partners and translate data. The best EDI provider will have a commitment to cultivating, training and providing very skilled on-demand professional resources.
Many EDI vendors claim they offer top-tier support, high security, and a reliable platform. As with any critical infrastructure provider, it’s essential to verify those claims. This is why our blog is based on factual data and opinions have been left out of the evaluation below.
Top EDI Providers 2025:
- Promethean Software Services (Stow, Ohio)
Overview:
With over 30 years of experience, Promethean Software Services specializes in Managed EDI and VAN services, as well as custom B2B integration solutions tailored for manufacturing, logistics, and complex supply chains. Promethean handles the entire EDI process, reducing errors and streamlining operations through ERP integration. Promethean offers Custom Software Solutions to address manufacturing-specific needs that off-the-shelf applications cannot fulfill.
Reviews: Promethean Software Services maintains 5.0 stars on G2 and Gartner Peer Insights. All available reviews reflect top-tier satisfaction.
View Promethean Software Services reviews on Gartner for Managed EDI Services and VAN Services as well as feedback on G2:
Security Ratings:
- Earned the highest IT reporting standard – System and Organization Controls Report (SOC-2)
- Promethean earned an A rating (99/100) on Security Scorecard
- BitSight Technologies, a highly trusted cybersecurity authority, ranks Promethean Software Services the highest in security among all EDI providers
Disclaimer: All service providers shown in this evaluation are displayed on the graph (not necessarily in the same order as our ranking). The graph compares the companies in this evaluation among each other and all other EDI service providers when looking at objective cyber security data. Due to BitSight’s Terms of Use, we are unable to disclose which companies in our evaluation correspond to competitor A, B, C, and D. However, we encourage you to request the specific BitSight Security Rating of any provider you are considering.
Unique Offerings:
- Custom solutions for virtually every size enterprise and every ERP system including all major ERP systems (SAP, Oracle, etc.)
- Assigned project leader and expert team for each client
- Direct access. No helpdesk runaround
- Promethean owned and managed on-site data center
- 99.999% uptime guarantee
- EDI VAN messaging service offering instant alerts
- Modern EDI viewer allows for customer specific data interpretation and metrics – released in 2025
- API-ready platform for modern integration
- Plug-and-play maps for faster onboarding
- 180-day risk-free trial of the Promethean platform
- High-touch onboarding and expert level knowledge for customized mappings
- Transparent and fixed pricing plans available with no hidden fees
Promethean Software Services 2025 Platform Update Summary:
In 2025, Promethean Software Services launched a redesigned, low-maintenance EDI viewer for our clients, expanded on visibility and instant alert systems, and introduced a risk-free 180-day trial to improve accessibility and transparency for potential clients.
- Open Text
Overview:
OpenText offers global-scale EDI services via its Business Network Cloud. With strong enterprise integrations, OpenText caters to Fortune 500 clients and ERP-heavy ecosystems (SAP, Oracle, etc.).
Reviews: 4.1 stars on G2 and 4.3 on Gartner. Strengths include client engagement; however, users often mention an overcommitment by sales on what was to be delivered, and continuation of significant leg work as the customer.
Security Ratings:
- SOC 2 certified
- SecurityScorecard: Not disclosed
- Request Open Text’s BitSight Security Rating
Unique Offerings:
- Cloud-based architecture
- ERP-native integrations
- Global support infrastructure
Open Text 2025 Platform Update Summary:
OpenText has made modest improvements in cloud performance and compliance automation but lacks visible innovation in usability or customer-facing features in 2025.
- Cleo
Overview:
Cleo offers a hybrid platform (Cleo Integration Cloud) that supports both EDI and API workflows. Their model requires business personnel to manage and resolve parts of the process themselves through centralized dashboards and configuration tools.
Reviews: 4.1 stars on G2 and 4.3 on Gartner. Users appreciate the comprehensive capabilities and flexibility of the CLEO software solution but note a steep learning curve, support issues and the need for extensive professional services in order to deploy accurately. There exists a desire for better pricing and functionality.
Security Ratings:
- SOC 2 certified
- SecurityScorecard: Not disclosed
- Request Cleo’s BitSight Security rating
Unique Offerings:
- Role-based user access to dashboards
- Self-Service Platform
- Self-managed dashboard tools
CLEO 2025 Platform Update Summary:
Cleo expanded API-EDI hybrid functionality for integrations.
Note: Cleo emphasizes their self-service model. While this may suit organizations with strong in-house IT teams and large budgets for professional consulting services, others may prefer a more high-touch, fully managed approach, like the valet-style service offered by Promethean Software Services, where all setup, monitoring, and updates are handled by experts around the clock in a true managed service approach.
- True Commerce
Overview:
True Commerce delivers EDI and commerce network solutions focused on supply chain visibility and order fulfillment. Popular among mid-market manufacturers and retailers.
Reviews: 3.4 stars on Gartner 4.4 stars on G2. Clients note ease of use but report poor customer support and slow performance.
Security Ratings:
- SOC 2 obtained via certified data centers
- SecurityScorecard: Not disclosed
- Request True Commerce’s BitSight Security rating
Unique Offerings:
- Prebuilt ERP integrations
- Product information management (PIM)
- Global commerce network
True Commerce 2025 Platform Update Summary:
Limited platform improvements noted in 2025; focus remains on maintaining core functionality and support coverage.
- SPS Commerce
Overview:
A large, well-known company in the EDI space, SPS Commerce, is focused on the Retail market segment specializing in connecting small vendors with retailers. Making EDI connectivity simpler for large retailers, SPS commerce is a One-to-One service platform requiring non-retail trading partners to comply with the file formats of the retailer and the SPS platform. This solution works very well for smaller companies with a small number of EDI trading partners.
Reviews: 3.3 stars on Gartner and 4.2 stars on G2. Users appreciate their web application and ease of use. SPS Commerce users frequently report poor customer support, hidden expenses, technical issues, difficult and delayed implementation, and lack of available skilled EDI resources.
Security Ratings:
- SOC 2 certified
- SecurityScorecard: Not disclosed
- Request SPS Commerce’s BitSight Security rating
Unique Offerings:
- 115,000+ prebuilt trading partner maps
- Automated testing and compliance
- Managed onboarding
SPS Commerce 2025 Platform Update Summary:
SPS released updates to trading partner onboarding features but made no major upgrades in 2025.
A Note on EDI Compatibility and Prebuilt Connections
While EDI is an open, standards-based system that enables any capable provider to connect with virtually any trading partner, most vendors rely heavily on “prebuilt trading partner maps” or large partner networks as a selling point. This can lead to increased errors and rework because these generic, one-size-fits-all mappings often fail to meet the specific file requirements of their customers.
Some, like Promethean Software Services, take a different approach. Rather than depending on generic prebuilt maps, they make use of map templates which enable delivery of highly customized file formats allowing for seamless integrations with a customer’s ERP system. This promotes and ensures accuracy and compliance from day one. This also reduces costly errors and delays and allows the opportunity for businesses that have outgrown the pre-built mapping solution, a cost-effective and risk-free path to switching providers.
Conclusion:
Choosing the right Managed EDI Service provider is critical to the efficiency, security, and success of your supply chain operations. As this analysis shows, bigger providers with large partner networks and prebuilt mappings do not necessarily guarantee better service or fewer errors. In fact, a high-touch, customized approach, like that offered by Promethean Software Services, can deliver superior security, faster onboarding, seamless ERP integrations and an economical long-term solution. When evaluating your options in 2025, prioritize proven expertise, validated security standards, and a commitment to tailored service over simply selecting the largest or most well-known name. Bigger isn’t always better. Sometimes, it’s the detail-oriented team that makes all the difference.