Any EDI managed service provider can make claims about quick service, high-quality support, and ease of use. But can the leading EDI managed service providers back up these claims? Where can you find real, honest feedback?
For many readers like you, Reddit is a popular place to look for recommendations and see genuine user experiences. Of course, there will always be internet trolls, so don’t worry. You’ll only see Reddit feedback if there are at least 10 similar posts from different users, indicating that many people share the same experience.
TrueCommerce: Slow & Unreliable
TrueCommerce claims to make EDI painless according to one of their more recent landing pages (Image 1). They claim to offer quick, reliable and accurate EDI solutions. However, the real users of Reddit seem to have had a much different experience with their services often citing countless support tickets because the integration is not being done properly, continuing to extend deadlines, and slow, unreliable support (Image 2).
Image 1: True Commerce Claims
Image 2: True Commerce Reddit Reality
Cleo: Overly Complicated
Cleo boasts their self-service model, claiming their platform offers full visibility and control in an easy to use way. (Image 1). The real users of Reddit often share frustrations with Cleo’s self-service model, voicing concern with how what they’re really selling is a complicated software that requires spending hours to barely move forward with their EDI needs. (Image 2).
Image 1: Cleo Claims
Image 2: Cleo Reddit Reality
SPS Commerce: Non-Existent Support
SPS Commerce makes many promises on their website, including claims their service model offers 24/7/365 support with expert level responses. (Image 1). On Reddit, real users warn against using SPS Commerce quite frequently. There is a trend of critical feedback detailing non-existent support, incorrect mappings, hidden costs, and even making so many mistakes customers share having to spend thousands in chargebacks. (Image 2).
Image 1: SPS Commerce Claims
Image 2: SPS Commerce Reddit Reality
Promethean Software Services: Expertise On-Demand
Promethean Software Services has been in business for over 30 years and maintains their promises to deliver highly skilled, highly attentive, highly responsive, on-demand domestic human resources. Promethean also details possessing one of the most advanced EDI software, hardware, and connectivity platforms in the industry . (Image 1). On Reddit, user feedback is highly positive regarding Promethean’s Managed EDI Services, with clients frequently highlighting their highly knowledgeable and responsive customer support, speed, and ease of use. (Image 2).
Image 1: Promethean Software Services Claims
Image 2: Promethean Software Services Reddit Reality
Conclusion:
All you really want is an EDI Managed Services provider to handle your EDI needs better than you can or with more care and value than your current provider.
If they can’t or you can’t and your frustration and costs are escalating, then you need Promethean. You want Promethean. You can’t afford not to have Promethean.
Don’t become one of the many who are dissatisfied with their current EDI provider.
Start Succeeding with EDI:
